Welcome to the FAQ at fluffycloudcafe.com! Here you’ll find answers to some of the most common questions about our products and services. If you have any questions, please feel free to contact us.
- What types of formal wear do you offer?
We offer a wide range of formal wear for men, including:
Dress shirts
Vests
Suits
Formal event suits
Wedding suits - How do I determine my size?
To find your size, please refer to the size chart on the product page. We recommend measuring your chest, waist, and inseam to ensure the best fit. If you are between sizes, we recommend that you size up for a comfortable fit. - What payment methods do you accept?
We accept a variety of payment methods, including:
Major credit cards (Visa, MasterCard, American Express, Discover)
PayPal
Other digital payment options (where available) - What is your return policy?
We offer a 7-day return policy. If you are not satisfied with your purchase, you may return any unworn and unaltered item in its original condition. If you need to return an item, please contact our customer service team for further instructions. - How long will it take for me to receive my order?
Delivery times depend on your location and the delivery method you choose. Typically, orders are processed within 3 business days and delivery times are typically 2-7 business days. Once your order has been shipped, you will receive a delivery confirmation email with tracking information. - Can I change or cancel my order after I’ve placed it?
Orders can only be changed or cancelled within 24 hours. If you wish to change or cancel your order, please contact customer service as soon as possible. - What if my order arrives damaged or defective?
We take quality very seriously. If your order arrives damaged or defective, please contact our customer service within 2 days of receiving the item. We will guide you through the return process and arrange for a replacement or refund. - Do you offer alterations for suits?
Currently, we do not offer direct alterations. However, we recommend that you take your suit to a local tailor to make the necessary adjustments to achieve the best fit. - How do I care for my formal suit?
For best care, follow the care instructions on the clothing label. Generally, dry cleaning is recommended for suits and delicate fabrics, while dress shirts can be machine washed, depending on the material.