Thank you for choosing fluffycloudcafe.com to buy men’s formal wear. We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, please return or exchange the product in accordance with the policy below.
- Return and Exchange Conditions
Refund requests must be made within 7 days of receiving the product.
The product must be unused, unwashed, and in its original packaging with original tags.
Gift cards, customized products, and certain products during promotions (such as discounted products) are not eligible for return or exchange.
Please make sure to contact our customer service team before returning the product. - Return and Exchange Process
Contact Customer Support: Please contact our customer service team via email at CoffeyEvan7398@outlook.com to explain your return or exchange request and provide the order number and product information.
Returning Products: Once approved, please ship the product back.
Please ensure that the returned product is properly packaged to prevent damage during shipping. You are responsible for paying the return shipping costs unless the product is defective or sent in the wrong order. It is recommended to use a trackable shipping method to ensure the package is delivered safely.
Review and Processing: We will review the returned items upon receipt. If the items meet the return and exchange conditions, we will process the refund within 7 business days and refund the amount to the original payment method. - Refund Policy
Refunds will be processed only for the purchase price of the items, and shipping costs will not be refunded unless they are shipped due to errors or defects.
Once the refund is processed, you will receive a confirmation email. It may take 3-5 business days for the refund to reach your bank account, depending on your bank or payment provider. - Exchanges
If you wish to exchange the same item for a different size or color, please follow the return and exchange process and specify the item you wish to exchange when contacting customer service. We will process your request as soon as possible, depending on stock availability. - Liability for Carrying
To the extent permitted by applicable law, fluffycloudcafe.com is not responsible for indirect, incidental or punitive damages arising from the use of our products.
Thank you for choosing fluffycloudcafe.com, we look forward to providing you with a satisfactory shopping experience!